Moore Appliance Service Reviews
At Moore Appliance Service, our mission is to find customers, provide them with the best customer service, and keep them for life.
Review Summary
5 out of 5 stars (based on 50 reviews)
Recent Reviews from Google
It’s been said that if you can meet the expectations of Lisa Brown, you’re one great company; you can satisfy anyone’s home repair needs. Expectations met and then some! Thank you, Moore Appliance for the great office staff and most patient and skilled technicians!
Lisa Phillips Brown
19:14 12 Feb 19
The two gentle men that was repairing my stove are excellent at their work, respectful and efficient ,I would request them for any other issue I might have with my appliances Jody Monk
Jody Monk
12:09 19 Mar 19
On time, technicians are very courteous and professional, they represent the company well. Most importantly they get the job done right. The owner followed up with me after the service to see if I was satisfied. Highly recommend.
Brian Barrett
13:33 07 Dec 18
Very sharp technician. Super fast diagnosis. Fix was perfect. Will call them again in a heartbeat.
william campbell
18:14 06 Aug 19
Very prompt, professional, and polite. They fixed out problem the same day I first walked in the store.
John Berry
17:24 07 Aug 19
Great prompt service to get our HVAC back up and cooling!
Beth Lurtz
17:59 08 Aug 19
After telling them the problem, an appointment was made for a couple days later. The repairman was courteous, and explained what needed done. Parts were ordered, and when I anxiously called to enquire about it, they apologized for not contacting and gave me a time table as to when it would arrive. About two days later, they said the parts were in, and set an appointment for the man to fix the washer. Each time he called, his picture showed up so I'd know what he looked like. In less than an hour after arriving, the new parts were in, and it looked like I had a new washer. The repairman was very nice and friendly. Wish I'd become a customer sooner, with American Home Shield. Far as I'm concerned, they've got a customer for life.
Janice Smith
11:10 09 Aug 19
I love it when a repair person shows up on time, is courteous and makes me feel ok about making a really dumb mistake!! The problem was fixed within 5 minutes and he didn't laugh once! Sounds silly, but making me feel like I'm actually not stupid meant a lot and I'll you every time.
Jessica McAndrew
13:44 09 Aug 19
Always prompt and knowledgeable. We’ve Been using Moore Appliance Service for over 10 years and will continue to use them.
Amy Moubry
12:06 11 Aug 19
I consider Moore Appliance Service a Five Star experience every time, knowledgeable technicians, cooperative and resourceful office personell, prompt and friendly. My first call when appliances go haywire!
Sofie D Franzen-Moyle
14:11 11 Aug 19
Professional, timely and relatable. We experienced excellent service and advice when our 2 year old refrigerator/freezer was acting up. We will call them first, should the need arise.
Deborah Hersh
17:35 12 Aug 19
Great service! Prompt. Fixed the problem with my dryer AND put in new ductwork! It's working better than it ever did in the past.
Nancy Pearce
20:53 12 Aug 19
Excellent Service. Gave us a discount because a part that had just been replaced a few weeks before quit working. Also gave us a discount on the service call. Very nice technician, came right on time and was very nice and super efficient. Highly recommend Moore Appliance Service!
m smith
04:46 13 Aug 19
They arrived on time, accurately informed us what was not working correctly and gave us options of what to do next as far as repair or replace. Whole thing took about 5-10 min. We went with new fridge. Will call on them again in future. 🙂
b cooper
13:09 14 Aug 19
Very pleased with the service and the gentleman that came out to work on my frontloader the part was received in a timely manner and they contacted me right away to come back out and fix it. Was back up and running within the week.. great service and customer service!!!
Kelly mulvay
13:00 09 Sep 19
We love the service provided by Moore and request them from our advantage plan. Our servicemen came in the rain during Hurricane Dorian and we were so shocked. Most companies would have rescheduled, he came with a smile. The Ferguson Family highly recommend Moore Appliance Repair.
ALFONSO FERGUSON SR
18:13 16 Sep 19
Great customer service! The washing machine repair was excellent. The replacement part came in so fast and scheduling was very easy. I would highly recommend this company.
Sheri Sine
13:57 02 Oct 19
The service was great. Our question were answered so we could understand what the technician was doing. Also they were prompt coming to service us.
Theresa Vick
20:49 02 Oct 19
VERY friendly, responsive and accurate. Followed through on every promise and serviceperson was very friendly and knowledgeable. Thank you!!!
Laura Glasby
19:55 03 Oct 19
I really had good services with the Technician that came out to look at my Dishwasher it works like a charm now. I would definitely recommend this company to anyone that is having problems with any appliances. Thank so much
Johnnetta Ruffin
12:03 05 Oct 19
On time for appointment. Service technician friendly and seemingly knowledgeable. Phoned manufacturer for diagnostic assistance and agreed dehumidifier could not be repaired. Provided written report which I forwarded to manufacturer for warranty claim. Within 10 days I had a replacement unit delivered.
John Wilder
00:28 14 Oct 19
The representative was very pleasant and professional. He even wiped off his feet on my doormat outside my door before entering (I really appreciated that. Other simply don’t care !) I’ve had a great experience with them.
Patti J
11:31 25 Oct 19
Moore Appliance is my first call when an appliance breaks at my house! They provide wonderful customer service and arrive on time. Jay, in particular, is very friendly, professional and knowledgeable. Thanks so much!
Scott Anderson
20:07 30 Oct 19
The technician (Jay) arrived on time and quickly diagnosed and repaired my range. He also clearly explained what the issue was, and gave me some excellent tips to avoid the problem in the future. 5 Stars!
Joe Radigan
20:49 30 Oct 19
Super friendly, super knowledgeable and available on short notice. I’ve used them for many different appliance-related issues and they’ve been awesome and provided excellent service at every turn. Highly recommend.
Meghan Whitt
01:16 12 Nov 19
We have used Moore Appliances for our washer, dryer and dishwasher! They have been absolutely amazing! They are extremely helpful and responsive. Whenever we have a warranty issue with a manufacturer I have always requested for them to send Moore to our home because they treat us so well! Thank you so much for all of your service! Every tech that has been sent to our home has been wonderful!
Anne Thompson
13:54 26 Nov 19
The service call was first-rate. The technician showed up on time, was completely prepared for the job and was extremely professional. Moore Appliance Service will be our next call when we have issues with any of our appliances again.
C. A.
22:28 27 Nov 19
Tim has had to come to out to our place four times this month. The appliances had been breaking down one after the other.He's remained the same friendly person and thorough with his work.I'm sure I'll be seeing him again soon this month.He's great! He always calls when he's on his way and I really appreciate that!
Miranda O'neal
03:23 22 Dec 19
Tim has had to come to out to our place four times this month. The appliances had been breaking down one after the other.He's remained the same friendly person and thorough with his work.I'm sure I'll be seeing him again soon this month.He's great! He always calls when he's on his way and I really appreciate that!
Miranda O'neal
11:11 30 Dec 19
Very professional and efficient. Approached problem and dealt with us as if we were family going beyond to keep us informed and provide cost effective solutions. Highly recommend and happy to be a member of the Moore Appliance family.
Kerry Goldman
01:07 31 Dec 19
We love the service provided by Moore and request them from our advantage plan. Our servicemen came in the rain during Hurricane Dorian and we were so shocked. Most companies would have rescheduled, he came with a smile. The Ferguson Family highly recommend Moore Appliance Repair.
ALFONSO FERGUSON SR
13:41 26 Nov 19
Moore Appliance serviced our LG home fridge and freezer last week after it had quit. At only 4.5 years we were not expecting it to stop working. Their tech Justin came out the same day (Thurs) diagnosed the issue, ordered a new compressor which came in Monday and he installed on Tuesday. He was promt, professional and very knowledgeable. The price was fair and the work was excellent. I wish every service call for items in or around the house could be that easy! Thank you Moore Appliance and thank you Justin!
jill merrill
13:26 23 Feb 20
The representative was very pleasant and professional. He even wiped off his feet on my doormat outside my door before entering (I really appreciated that. Others simply don’t care !) I’ve had a great experience with them.
Patti J
23:45 02 Mar 20
Super honest and helpful. Thank you for doing a great job and giving me helpful information about my appliances. I highly recommend this company.
Courtney MacDonald
13:36 19 Mar 20
Tim was Great. Very polite and Knowledgeable. I have already recommended your company to a family member.Thanks,Michael Smiling
Michael Smiling
13:27 19 Mar 20
Found this company on Google. Needed to have my dryer door reversed. They were able to do it and gave me an appointment for service within 2 days. The technician was punctual, courteous and professional. Very pleased with the work and service I received.
cynthia stewart
20:17 14 May 20
Moore Appliance was great when I had some warranty work done on my microwave. Todd was very professional and they arrived when they said they would. Explained all the issues with the microwave. The office staff was also very friendly and responsive as we communicated throughout the process. Great experience with Moore Appliance Service. Thanks folks!
Rick Nunnally
19:16 21 Apr 20
The service provided by Jay was very thorough and excellent! After an initial assessment of our washing machine and repairing, Jay returned at no charge when I had another question. I would recommend Moore Appliance to anyone! Very personalized service!
Kay Overcash Jenkins
11:37 29 Apr 20
Everything was excellent. I had an appt the same week I called. The serviceman was courteous friendly and knowledgeable. He had the part with him and installed it. What more can you ask for. I will use Moore Appliance for all my appliances.
Susan Elyash
11:43 09 May 20
My go to business for appliance repair. I've never had an issue with the quality of the work or the professionalism of the team. During the last visit, the Technician called ahead and arrived on time.
Matt Nelson
19:57 14 May 20
Replaced a variable speed switch on cook top. Difficult job....Repairman had to return with additional help. There was no additional charge for added labor. Earned my respect! I would highly recommend Moore.
Garey Toleski
11:37 19 May 20
We always call Moore Appliance. They are always polite with great service and advice. The guys always humor my children and patiently answer all of their questions while maintaining excellent work ethic and efficiency.
Lindsay Steenbergen
16:15 19 May 20
I had issues with both of my fridges recently. Both times the Technicians at Moore Appliance Service we’re knowledgeable with both models of fridges that I have and immediately knew what the problem was. Prices are fair and their quality of work is excellent. I will continue to use Moore Appliance Service for any of my future needs.
C.S. Van Meter
20:14 27 May 20
Moore Appliance went above and beyond for us. Our range had structural damage which caused the hinges on the oven door to seize up. Instead of replacing the hinges like other companies did, Moore Appliance photo documented the problem and worked with Whirlpool to replace the entire range at no cost to us. I highly recommend them for their attention to detail and the professionalism displayed by ther service techs.
John Houchin
20:35 28 May 20
I had left a message for a call back on the weekend. I received a call back on Monday before 8:15. They came to my house on Monday, diagnosed the problem, ordered the parts, and were back by Wednesday to fix our appliance. The technician wore a mask, as did we. He was knowledgeable, polite, and thorough. We were very satisfied.
Tamara Morris
12:37 09 Jun 20
Very professional technician. He arrived on time and assessed the problem within five minutes. Coming prepared he had the repair parts on his truck. My ice maker started producing ice within the hour. The cost was very reasonable and the workmanship was high quality. I would highly recommend Moore Appliance Service to my friends and relatives.
Jack
12:21 11 Jun 20
Our Serviceman, Keith, was excellent. He immediately knew what our problem was with our washer. He was able to fix it efficiently, and was professional when doing so.
Scott Sutherland
10:48 25 Jun 20
Todd was fantastic. He was friendly and professional and I couldn’t have asked for a better experience. A simple thing as changing the dryer door orientation has made my life a little easier. 😃. Thx!
Matt Stout
12:52 11 Jun 20
Recent Customer Reviews
March 2, 2021
I called Moore for a dryer repair in a rental condo. They coordinated with the tenant, examined the dryer and called me with the solution and price. Once we had secured the part, they came back out and repaired the dryer quickly! They were prompt, courteous and reasonably priced!! Jay was fabulous! I feel fortunate to have found them and recommend them highly!!
February 17, 2021
Tim was the technician who was on time for the appointment to fix my Samsung dishwasher. He was knowledgeable, business oriented and solved the problem quickly. Moore Appliance Service will now be my first call for appliance repair and Tim will the the choice technician.
February 17, 2021
Appreciate Jay and Cameron’s attention to detail. Also, explained and showed me the problem with my dryer.
Repaired and running great!
Even ended up with 51 cents that was discovered in the dryer.
February 16, 2021
Responsive and professional.
February 16, 2021
We have used Moore’s Appliance twice in the last week for two different appliances. We are new customers, and were very pleased with the speed of their service and their thorough attention to our problems. They were extremely conscientious and neat, and took all appropriate Covid precautions.
February 16, 2021
Serviceman called before he came, was on time, and wore a mask while he was in our home. He was very neat and efficient. We called to have our microwave repaired, which he did, and the next day our oven went out. He came back out and fixed that as well, going the extra mile to secure the right part. We are very pleased with the experience!
February 16, 2021
So far I have never had a bad experience.
February 16, 2021
Service techs were great.
February 15, 2021
Extremely professional and confirmed I did not have an issue and did not charge for the call.
February 12, 2021
Super service every time.. I know when I call them it will be fixed.. can’t say enough if you want honest service from great reps these guys are IT!
February 9, 2021
Used them multiple times our first call when it doesn’t work! Great service always prompt and super amazing techs!
February 9, 2021
Always excellent service and knowledgeable personnel.
February 9, 2021
Prompt superior service from folks that care! I can’t imagine calling anyone else..
February 9, 2021
The service men were prompt to arrive and professional in addressing the problem. They informed me of the problem and offered me the solution. Repairs were made and everything is working great. I would highly recommend Moore’s Appliance Repair.
February 9, 2021
Great service very knowledgeable team
February 9, 2021
The technician did a great job! Very thorough, knowledgeable and professional! You can’t ask for more than that :-]
February 9, 2021
Solves difficult problems with a positive attitude and utmost courtesy. Quickly responsive, knowledgeable and great follow-up. We are lucky to have such a great and necessary service company in the area.
February 3, 2021
The serviceman was wonderful l H e did his job and gave me an explanation on what he was doing and he was most professional. !!!
However, it was too expensive.
February 2, 2021
Prompt and great customer service!
Highly recommended and will use them again for all my appliance needs.
February 2, 2021
Professional kept mask on studied problem & found a solution that didn’t cost an arm & leg. I’m very pleased and will call in the future with any priblems
February 2, 2021
service was excellent
February 2, 2021
Polite Took care of the problem.
December 7, 2020
Excellent service from A-Z! Friendly and courteous reminders, professional pleasant contact experience. My technician Tom, was extremely polite, on time, courteous and patient. Absolutely exceptional service!! Extremely satisfied!!!! Thanks!!
November 16, 2020
Office is very polite and professional. The technician, Tim, was prompt, friendly, knowledgeable, and honest. We will only use Moore Appliance Service from here forward for any appliance repairs.
April 28, 2020
RESCUED! Saved freezer full! Fast and highly professional. Expertise extraordinaire. Thank you for the repair of my freezer today.
August 8, 2019
Friendly staff and the technician did great work!
June 25, 2019
Keith did a great job working on my Samsung dishwasher; it’s working perfectly and does all it’s suppose to do now. Thanks for a great job!
May 28, 2019
Thank you for the great service, the technicians were polite and efficient.
May 9, 2019
Dennis is a great guy, articulate, well-spoken, and he did a great job.
April 24, 2019
Very Good Service Dennis is a gem!
April 5, 2019
I’ve never had anybody walk through my door and be any nicer and more professional than your tech! You can bet your bottom dollar I will only use your company from now on.
April 2, 2019
Keith worked so hard on my dishwasher and was very pleasant to talk with about the appliance.
March 25, 2019
Overall experience was fantastic. Jay is great.
March 24, 2019
Thank you, Keith was a pleasure to have in our home!
March 9, 2019
Thank you for the great service, the technician was courteous, prompt, and knowledgeable.
March 5, 2019
Great service all around, thanks!
February 24, 2019
Thank you for the emailed receipt. A double “Thank You” for the prompt service and for sending Keith for the repairs. It was a pleasure having him in my home.
February 23, 2019
Thank you for working us in the same day and Keith was very nice and did a great job. We were very happy that you sent him out to us.
February 15, 2019
Keith was very nice and is an efficient service technician who seems very knowledgeable about our washer and dryer. Excellent, prompt service!
January 25, 2019
Jay did an excellent job. He was very professional, timely and explained all aspects to me. Thank you Jay!
January 5, 2019
I trust Moore Appliance Service to meet all of my appliance repair needs. I was referred to Moore Appliance Service by my neighbor, Mrs. Martone, who said “I do not need to call anyone but Moore Appliance Service. Steven and the other technicians have all been to my home and they have always provided me with fast appliance repair that I can depend on
December 15, 2018
Thank you so very much for fixing my washer. Your repairman Dennis was super nice. He explained everything he was doing as he repaired the washer. It was nice doing business with someone so cordial.
November 28, 2018
Keith was very professional and also very helpful. We will always ask for him.
November 12, 2018
I had some warranty work done on a new refrigerator in one of our rental homes. Excellent work and very professional!!
October 17, 2018
We commend Keith Stone for performing good service on behalf of Moore Appliance Service, and for being determined to get to the bottom of the problem for us. We truly appreciate Keith’s hard work, his diligence in persisting to find out what was wrong, and following through until our problems were solved. Your office staff was also excellent in setting up the appointments and with proper follow-up. Thank you for sending a true professional into our home.
October 5, 2018
I’ve never seen a technician that well organized. Steve is the best service man I’ve ever seen. He went above and beyond.
September 14, 2018
I was very pleased with my experience with Moore Appliance Service. Dennis came out and knew exactly what the problem with the ice maker was and fixed it on the spot, I will definitely recommend you to my friends.
September 5, 2018
Thank you for doing such a professional job!
July 25, 2018
Jim and I would like to thank Moore Appliance Service for the excellent service we received. The technician was very pleasant and efficient. We will certainly recommend Moore Appliance Service to our friends.
June 12, 2018
Moore Appliance Service did a great job repairing my dishwasher. When I scheduled my call, the customer service person was very nice and was able to accommodate my hectic schedule.