Moore Appliance Service Reviews
At Moore Appliance Service, our mission is to find customers, provide them with the best customer service, and keep them for life.
Recent Reviews from Google
It’s been said that if you can meet the expectations of Lisa Brown, you’re one great company; you can satisfy anyone’s home repair needs. Expectations met and then some! Thank you, Moore Appliance for the great office staff and most patient and skilled technicians!
Lisa Phillips Brown
19:14 12 Feb 19
The two gentle men that was repairing my stove are excellent at their work, respectful and efficient ,I would request them for any other issue I might have with my appliances Jody Monk
Jody Monk
12:09 19 Mar 19
On time, technicians are very courteous and professional, they represent the company well. Most importantly they get the job done right. The owner followed up with me after the service to see if I was satisfied. Highly recommend.
Brian Barrett
13:33 07 Dec 18
Very sharp technician. Super fast diagnosis. Fix was perfect. Will call them again in a heartbeat.
william campbell
18:14 06 Aug 19
Very prompt, professional, and polite. They fixed out problem the same day I first walked in the store.
John Berry
17:24 07 Aug 19
Great prompt service to get our HVAC back up and cooling!
Beth Lurtz
17:59 08 Aug 19
After telling them the problem, an appointment was made for a couple days later. The repairman was courteous, and explained what needed done. Parts were ordered, and when I anxiously called to enquire about it, they apologized for not contacting and gave me a time table as to when it would arrive. About two days later, they said the parts were in, and set an appointment for the man to fix the washer. Each time he called, his picture showed up so I'd know what he looked like. In less than an hour after arriving, the new parts were in, and it looked like I had a new washer. The repairman was very nice and friendly. Wish I'd become a customer sooner, with American Home Shield. Far as I'm concerned, they've got a customer for life.
Janice Smith
11:10 09 Aug 19
I love it when a repair person shows up on time, is courteous and makes me feel ok about making a really dumb mistake!! The problem was fixed within 5 minutes and he didn't laugh once! Sounds silly, but making me feel like I'm actually not stupid meant a lot and I'll you every time.
Jessica McAndrew
13:44 09 Aug 19
Always prompt and knowledgeable. We’ve Been using Moore Appliance Service for over 10 years and will continue to use them.
Amy Moubry
12:06 11 Aug 19
I consider Moore Appliance Service a Five Star experience every time, knowledgeable technicians, cooperative and resourceful office personell, prompt and friendly. My first call when appliances go haywire!
Sofie D Franzen-Moyle
14:11 11 Aug 19
Professional, timely and relatable. We experienced excellent service and advice when our 2 year old refrigerator/freezer was acting up. We will call them first, should the need arise.
Deborah Hersh
17:35 12 Aug 19
Great service! Prompt. Fixed the problem with my dryer AND put in new ductwork! It's working better than it ever did in the past.
Nancy Pearce
20:53 12 Aug 19
Excellent Service. Gave us a discount because a part that had just been replaced a few weeks before quit working. Also gave us a discount on the service call. Very nice technician, came right on time and was very nice and super efficient. Highly recommend Moore Appliance Service!
m smith
04:46 13 Aug 19
They arrived on time, accurately informed us what was not working correctly and gave us options of what to do next as far as repair or replace. Whole thing took about 5-10 min. We went with new fridge. Will call on them again in future. 🙂
b cooper
13:09 14 Aug 19
Very pleased with the service and the gentleman that came out to work on my frontloader the part was received in a timely manner and they contacted me right away to come back out and fix it. Was back up and running within the week.. great service and customer service!!!
Kelly mulvay
13:00 09 Sep 19
We love the service provided by Moore and request them from our advantage plan. Our servicemen came in the rain during Hurricane Dorian and we were so shocked. Most companies would have rescheduled, he came with a smile. The Ferguson Family highly recommend Moore Appliance Repair.
ALFONSO FERGUSON SR
18:13 16 Sep 19
Great customer service! The washing machine repair was excellent. The replacement part came in so fast and scheduling was very easy. I would highly recommend this company.
Sheri Sine
13:57 02 Oct 19
The service was great. Our question were answered so we could understand what the technician was doing. Also they were prompt coming to service us.
Theresa Vick
20:49 02 Oct 19
VERY friendly, responsive and accurate. Followed through on every promise and serviceperson was very friendly and knowledgeable. Thank you!!!
Laura Glasby
19:55 03 Oct 19
I really had good services with the Technician that came out to look at my Dishwasher it works like a charm now. I would definitely recommend this company to anyone that is having problems with any appliances. Thank so much
Johnnetta Ruffin
12:03 05 Oct 19
On time for appointment. Service technician friendly and seemingly knowledgeable. Phoned manufacturer for diagnostic assistance and agreed dehumidifier could not be repaired. Provided written report which I forwarded to manufacturer for warranty claim. Within 10 days I had a replacement unit delivered.
John Wilder
00:28 14 Oct 19
The representative was very pleasant and professional. He even wiped off his feet on my doormat outside my door before entering (I really appreciated that. Other simply don’t care !) I’ve had a great experience with them.
Patti J
11:31 25 Oct 19
Moore Appliance is my first call when an appliance breaks at my house! They provide wonderful customer service and arrive on time. Jay, in particular, is very friendly, professional and knowledgeable. Thanks so much!
Scott Anderson
20:07 30 Oct 19
The technician (Jay) arrived on time and quickly diagnosed and repaired my range. He also clearly explained what the issue was, and gave me some excellent tips to avoid the problem in the future. 5 Stars!
Joe Radigan
20:49 30 Oct 19
Super friendly, super knowledgeable and available on short notice. I’ve used them for many different appliance-related issues and they’ve been awesome and provided excellent service at every turn. Highly recommend.
Meghan Whitt
01:16 12 Nov 19
We have used Moore Appliances for our washer, dryer and dishwasher! They have been absolutely amazing! They are extremely helpful and responsive. Whenever we have a warranty issue with a manufacturer I have always requested for them to send Moore to our home because they treat us so well! Thank you so much for all of your service! Every tech that has been sent to our home has been wonderful!
Anne Thompson
13:54 26 Nov 19
The service call was first-rate. The technician showed up on time, was completely prepared for the job and was extremely professional. Moore Appliance Service will be our next call when we have issues with any of our appliances again.
C. A.
22:28 27 Nov 19
Tim has had to come to out to our place four times this month. The appliances had been breaking down one after the other.He's remained the same friendly person and thorough with his work.I'm sure I'll be seeing him again soon this month.He's great! He always calls when he's on his way and I really appreciate that!
Miranda O'neal
03:23 22 Dec 19
Tim has had to come to out to our place four times this month. The appliances had been breaking down one after the other.He's remained the same friendly person and thorough with his work.I'm sure I'll be seeing him again soon this month.He's great! He always calls when he's on his way and I really appreciate that!
Miranda O'neal
11:11 30 Dec 19
Very professional and efficient. Approached problem and dealt with us as if we were family going beyond to keep us informed and provide cost effective solutions. Highly recommend and happy to be a member of the Moore Appliance family.
Kerry Goldman
01:07 31 Dec 19
We love the service provided by Moore and request them from our advantage plan. Our servicemen came in the rain during Hurricane Dorian and we were so shocked. Most companies would have rescheduled, he came with a smile. The Ferguson Family highly recommend Moore Appliance Repair.
ALFONSO FERGUSON SR
13:41 26 Nov 19
Moore Appliance serviced our LG home fridge and freezer last week after it had quit. At only 4.5 years we were not expecting it to stop working. Their tech Justin came out the same day (Thurs) diagnosed the issue, ordered a new compressor which came in Monday and he installed on Tuesday. He was promt, professional and very knowledgeable. The price was fair and the work was excellent. I wish every service call for items in or around the house could be that easy! Thank you Moore Appliance and thank you Justin!
jill merrill
13:26 23 Feb 20
The representative was very pleasant and professional. He even wiped off his feet on my doormat outside my door before entering (I really appreciated that. Others simply don’t care !) I’ve had a great experience with them.
Patti J
23:45 02 Mar 20
Super honest and helpful. Thank you for doing a great job and giving me helpful information about my appliances. I highly recommend this company.
Courtney MacDonald
13:36 19 Mar 20
Tim was Great. Very polite and Knowledgeable. I have already recommended your company to a family member.Thanks,Michael Smiling
Michael Smiling
13:27 19 Mar 20
Found this company on Google. Needed to have my dryer door reversed. They were able to do it and gave me an appointment for service within 2 days. The technician was punctual, courteous and professional. Very pleased with the work and service I received.
cynthia stewart
20:17 14 May 20
Moore Appliance was great when I had some warranty work done on my microwave. Todd was very professional and they arrived when they said they would. Explained all the issues with the microwave. The office staff was also very friendly and responsive as we communicated throughout the process. Great experience with Moore Appliance Service. Thanks folks!
Rick Nunnally
19:16 21 Apr 20
The service provided by Jay was very thorough and excellent! After an initial assessment of our washing machine and repairing, Jay returned at no charge when I had another question. I would recommend Moore Appliance to anyone! Very personalized service!
Kay Overcash Jenkins
11:37 29 Apr 20
Everything was excellent. I had an appt the same week I called. The serviceman was courteous friendly and knowledgeable. He had the part with him and installed it. What more can you ask for. I will use Moore Appliance for all my appliances.
Susan Elyash
11:43 09 May 20
My go to business for appliance repair. I've never had an issue with the quality of the work or the professionalism of the team. During the last visit, the Technician called ahead and arrived on time.
Matt Nelson
19:57 14 May 20
Replaced a variable speed switch on cook top. Difficult job....Repairman had to return with additional help. There was no additional charge for added labor. Earned my respect! I would highly recommend Moore.
Garey Toleski
11:37 19 May 20
We always call Moore Appliance. They are always polite with great service and advice. The guys always humor my children and patiently answer all of their questions while maintaining excellent work ethic and efficiency.
Lindsay Steenbergen
16:15 19 May 20
I had issues with both of my fridges recently. Both times the Technicians at Moore Appliance Service we’re knowledgeable with both models of fridges that I have and immediately knew what the problem was. Prices are fair and their quality of work is excellent. I will continue to use Moore Appliance Service for any of my future needs.
C.S. Van Meter
20:14 27 May 20
Moore Appliance went above and beyond for us. Our range had structural damage which caused the hinges on the oven door to seize up. Instead of replacing the hinges like other companies did, Moore Appliance photo documented the problem and worked with Whirlpool to replace the entire range at no cost to us. I highly recommend them for their attention to detail and the professionalism displayed by ther service techs.
John Houchin
20:35 28 May 20
I had left a message for a call back on the weekend. I received a call back on Monday before 8:15. They came to my house on Monday, diagnosed the problem, ordered the parts, and were back by Wednesday to fix our appliance. The technician wore a mask, as did we. He was knowledgeable, polite, and thorough. We were very satisfied.
Tamara Morris
12:37 09 Jun 20
Very professional technician. He arrived on time and assessed the problem within five minutes. Coming prepared he had the repair parts on his truck. My ice maker started producing ice within the hour. The cost was very reasonable and the workmanship was high quality. I would highly recommend Moore Appliance Service to my friends and relatives.
Jack
12:21 11 Jun 20
Our Serviceman, Keith, was excellent. He immediately knew what our problem was with our washer. He was able to fix it efficiently, and was professional when doing so.
Scott Sutherland
10:48 25 Jun 20
Todd was fantastic. He was friendly and professional and I couldn’t have asked for a better experience. A simple thing as changing the dryer door orientation has made my life a little easier. ?. Thx!
Matt Stout
12:52 11 Jun 20
First time using their service and I'll definitely call them in the future if needed. We were pleased with the promptness and professionalism, and they did exactly what needed to be done pretty darn quick! Price was right, too! Highly recommend!
LaDonn Koo
02:53 10 Sep 21
Very prompt. Cameron was my Moore Tech and he was very professional, nice, thorough. Explained issues to me. Gave me some advise on how to keep my dryer in good, working condition (cleaning dryer vent more often then every 3 years ?). Very pleasant experience.
Sue Ruddell
06:42 19 Aug 21
I can’t say enough about how satisfied we were with Moore Appliances. They were able to get to us quickly, diagnosed our problem and we were able to move on. Jay, their service technician, was knowledgeable, professional, and took time to explain everything to us. We would have no problem using them again and of coarse recommending them to our friends.
Robert and Catherine Baldesari
21:21 20 Jul 21
We have worked with Keith and he is very good. He comes promptly and been very nice to work with.He has always solved our issue usually on the first try. Nothing but positive to say
kevin gustafson
14:06 11 Aug 21
Technician was on time, neat, clean, thorough, very knowledgeable about our problem, he offered a quick diagnosis and remedy. Price for service call and repair was very reasonable. Would definitely recommend this company for appliance repair and would call them again in the future when the need arises.
Jeremy Rust
16:23 11 Aug 21
They did a great job! Perfect on time and extremely professional ?.
Darlene “Dnew” Newton
14:13 20 Jul 21
Moore Appliance Service!...In my opinion, you are the very Best. Thank You so much. After coming to my aid, there can be no other. Everyone is so nice and understanding. From Amy and others whose names I am sorry that I forgot, to Cam W. who came by to take care of my situation. Everyone made me feel like we are all family and they were there to help. The price for service and parts as well as the time un which service was performed was well worth it. Should I ever have a situation dealing with any of my appliances... Moore Appliance Service you are the only one I will ever call. But of course, you know that as a home owner, I hope to never have to make such a call. So should I call... let it be to say "Hello, how are you and everybody, and to Thank You again, and to remind you that you are the very Best".
Walter Braxton Jr.
23:51 22 Sep 21
Our dryer was making a very loud noise when it ran, so I called MAS. They were out the next day, at the beginning of the service window they'd given me. The techs were friendly, professional, and efficient. They diagnosed the issue, explained to me what it was, and fixed it within about 15 minutes. Overall it was about as smooth as a service call can possibly be! I'll definitely be calling them for any future appliance issues, and would happily recommend them to friends!
A Cowan
21:54 16 Oct 21
The gentleman that came out was very friendly and honest.
Clearnce Newby
08:44 09 Oct 21
Moore appliance was timely, professional and extremely nice. Jay explained everything he was doing and the steps he was taking to troubleshoot the issue. Our refrigerator was damaged upon delivery (from a big box store) and Jay walked us through our best options for its repair/replacement. He even followed up with a phone call to us. Would highly recommend this company and will use them any time we need an appliance serviced or repaired. It felt more like a friend helping us out with a broken appliance than a company.
Amy H
11:58 20 May 22
I called them for a repair job on my Electrolux washing machine. They were out the very same day I called. He was able to get it working right away so I could continue to use it while I waited on the part it needed. As soon as the part arrived, they were out again to install it first thing in the morning. I can't recommend them highly enough!
Erin Fritsch
13:53 30 Apr 22
Very prompt, professional and courteous. Highly recommend.
Tom White
16:05 28 Oct 21
